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FAQ

Our candles are made from 100% natural soy wax, premium fragrance oils, and cotton wicks that are free from lead and other harmful metals. We avoid synthetic additives and paraffin.

Yes! Our candles are designed for safe indoor use. When burned according to instructions keeping the wick trimmed, avoiding drafts, and never leaving them unattended—they provide a clean, toxin-free scent experience that’s perfect for any room.

We want you to love your candle. If there’s an issue with your order, such as damage during shipping or receiving the wrong item, please contact us within 7 days of delivery. We offer refunds or exchanges on a case-by-case basis. Please note that we can’t accept returns on used candles or scent preferences.

 

We offer sample-sized candles and discovery kits so you can try a variety of scents before committing to a full-size candle. These mini versions allow you to experience the fragrance at home.

Yes, we do! We ship to a wide range of international locations. Shipping times and costs may vary depending on your country. You’ll see options and rates at checkout. Please note that customs fees and duties are the responsibility of the recipient.

We love reusability! Once your candle is finished, simply place the glass vessel in hot water to soften the remaining wax, then wipe clean. You can reuse it as a small planter, pen holder, or elegant storage jar. Get creative!

 

At Windstone Candle Co, we believe a candle
is more than just light it’s a quiet moment, a
gentle memory, a feeling of home.